American River College Main Website       Contact information Click here to submit jobs
Printing Services Main Web Site
  Click here to see the list of services we offer Click here to see our downloadable files Click here to see a list of our equipment Click here to see a list of relevant websites
click here to go to DSF!
  Digital StoreFront® (DSF) FAQ
 

Please register for an account, change your bookmarks and upload your jobs to our new Digital StoreFront® at:

http://printing.arc.losrios.edu/DSF

(you can also click on the image to the left)

  spacer graphic
 
Frequently Asked Questions...
   

I am going to try to address the questions I see come up the most here so check back from time to time, as things change with Digital StoreFront®.

     
question   Show me how to order a job! - YouTube video!!
     
   

I'll be making more of these over time to walk you through some of the many features available. You can visit & subscribe to our YouTube channel at www.youtube.com/user/ARCPrinting. By subscribing, you will be notified whenever there is a new video posted.

«top»

     
question   What is the ARC PrintMessenger? - YouTube video!!
     
   

The ARC PrintMessenger is the preferred method of turning your documents into PDF. It's available for free, and it is very simple to use. Click on the image above to start the YouTube video to see how it works.

«top»

     
question   What is the status of ARC Printing Services Digital StoreFront® Server?
     
   

DATE OF STATUS REPORT: August, 2011

SERVER STATUS: Everything is running as expected.

«top»

     
question   What are the known bugs?
     
   

So, with every program out there, there will be bugs. I'll try and keep an up to date list here with the ones I know about and a status report for each of them.

Some things that need fixing...

I'll try and keep this list as current as possible to keep you informed of shortcomings and pitfalls.

Feature request...

EFI™'s postion is that these things are not broken, the product is functioning as designed. These are then turned into feature requests that may show up in future updates.

Case #01170287
Work order customizable?? I'd like the non used items to not appear on the printed work order.

Case #01170304
More robust variable possibility in all emails? Is there a list of variables? So far, this is all I see available:

  1. \n = hard return
  2. {0} = order number
  3. {1} = order due date & time
  4. {2} = order status link

I’d like to see added to this list all the varibles below so that I can include all of this information in every contact with my customers:

  1. name of job
  2. name of file
  3. order placed date & time
  4. persons name
  5. persons dept
  6. delivery location
  7. order status at time of email
  8. total cost of job

Case #00170293
Any chance of pre-populating the address fields on the ‘create account’ web page with common info? I'd like to have it pre-populated with ARC address for instance.

Approve/Deny screen that managers see is not showing which budget code is being used, it simply shows that 'a' budget code has been used. There is also no where for them to add a comment on this page unless it is to deny the job. I want there to be a comment field for both so that managers can let us know which budget string to use...or whatever else they wish to say.

Fixed...

These things have been crossed off all our lists and are working to everyone's satisfaction.

The email sent out to customers when status changes to SHIPPED has a link to the internal server name which isn't accessible from outside our firewall. This should be a configurable option. Until then, I have shut it off.

Equal sign at the end of the link in some automatically generated emails produces a dead link out of Outlook. Either make it so that the emails can be HTML, or remove the equal sign at the end. I would like them to be HTML so that I can be more verbose in the messages going out.

Emails not being sent back to confirm order...port blocked for some reason by mcafee. (we switched to Sophos and were able to better configure the port blocking)

Error in quote editor from my operators view is coming up more and more as corrupt and he is no longer able to adjust pricing. This was thought to only be happening on jobs created during some server maintenance on 4/13 & 4/15, but it is more widespread now.

Assessment Testing calendar not previewing correcly in FORMS. After changing the compatiblitly in Acrobat to be backwards comp down to Acrobat version 5.0, the file opens and prints as expected.

ARC PrintMessenger printer driver for mac is still listed as only supporting os 10.3 & 10.5. I installed it on several macs running 10.5.6 (current version) and it seemed to run just fine.

Jobs still not going to correct output device folder from my operators view.

Server side PDF conversion isn’t working.

On checkout page, where the payment is to be made, it is requiring Account Number field to have something put in, even on $0 jobs.

Printer driver is not accepting my bmp file.

On the front page, put the link ‘begin’ under each of the featured products to allow quick entry into job creation.

ARC PrintMessenger printer driver going to the correct server address?

Emails going out to customers coming from DsfAdmin@EFI™.com instead of ARCPTS@arc.losrios.edu.

Defects...

These are things that are just plain broken and have been sent to EFI™'s engineers for review.

Case #01170251
Editing turnaround times on server has unexpected results.

Case #01170284
“request for quote” email is not being sent to my email address.

«top»

 
 
 
     
question   What is the first thing I should do to begin using this system?
     
   

Try logging into the system using your W1234567 user name and LRCCD password. If you are adjunct, or new and have never used our system before and this was unsuccessful, try registering for an account and then give it another shot.

If after trying these things out and you are still unsuccessful, read the next FAQ entry I am having trouble logging in.

To see more information about the registration screen, scroll down on this FAQ.

«top»

     
question   I am having trouble logging in?
     
   

Your log-in name is 'W' plus your employee id number. For instance, it should look like this: W1234567. Your password is the same password you use to log in to Outlook Web Access (OWA). If Digital StoreFront® doesn't let you in and this is your first time at our site, you may not have an account. Try registering for a new account, logging out, and then try logging back in.

Something worth mentioning here, my system uses the LRCCD Exchange Server as a look up table to verify that you are 1) a valid employee using a valid username and 2) you are using the correct password assigned to that valid employee--thus authenticating you as a user. It doesn't matter what you put in as the password field when creating an account on DSF, in fact I generally make it 1234 when I make new ones for customers.

Some common reasons & the fixes I have had success with while trying to troubleshoot have been:

  • Incorrect username or format. If my employee id were 1234567, I would be using w1234567 to log in. Not arc\w1234567, not ARC/reidd, not ARC\reidd and not reidd@arc.losrios.edu.
  • Incorrect password. Try resetting your password on the Outlook Web Access (OWA) site and then try logging in to DSF.
  • Too many log in attempts. If you try logging in to your account more than (I believe) 3 times, your account will become locked and you will need to call IT at (916) 484-8259 to have it unlocked... They are open until 7 pm Monday - Thursday and until 5 pm on Friday.

If after following these suggestions and you are still not able to get in, I would be happy to come to your office or walk you through whatever I can over the phone.

«top»

     
question   How can I learn about all the new features of
ARC Printing Services' Digital StoreFront®?
     
   

Periodically, I will be teaching classes on how to take advantage of all the bells and whistles of our new system. If you are interested in additional training, feel free to contact me and I'll get something arranged.

Learn How To Use Printing Services’ New Digital StoreFront®
Category: Flex Days Workshops
Over the Summer break, we switched our Online Job Submission program over to a full featured Digital StoreFront®. Join Don Reid, Supervisor of Printing Services, as he helps you to understand all the in’s & out’s. Learn about all the new features such as: easily scan your hardcopy to PDF; Job Tracking capabilities; Instant Pricing; One-click reordering, and much much more!

Dates of upcoming classes:

  • 1/17/2013 @ 2:30 pm - 4:00 pm
  • 9/16/2011 @ 1:00 - 2:20 pm LRC - room 104
  • 8/18/2011 @ 1:00 - 2:20 pm LRC - room 104
  • 1/14/2010 @ 9:00 LRC room 104
  • 1/22 @ 2:00 pm - ITC Computer Training Lab
  • 1/23 @ 10:00 am - ITC Computer Training Lab
  • 9/12 @ 10:00 am - ITC Computer Training Lab
  • 9/8 @ 2:00 pm - ITC Conference Room
  • 9/5 @ 10:00 am - ITC Computer Training Lab
  • 8/28 @ 9:00 am - SRPSTC Business Office
  • 8/22 @ 2:00 pm - ITC Computer Training Lab
  • 8/21 @ 5:30 pm - Natomas Center Computer Lab
  • 8/15 @ 10:00 am - ITC Computer Training Lab

If you have any questions or would like me to come to your department and give a group training or even one on one, please email me at Don.Reid@arc.losrios.edu or call my department at (916) 484-8562. If I can make it easier for you to use the system in any way, it will make it easier for my staff to get your jobs done -- so don't hesitate to ask.

«top»

     
question   What are you looking for on the Registration page?
     
   

register screen for ARC DSF

  1. First Name / Last Name
    Your first name and then your last name. For me, Don Reid
  2. Address / City / State / Zip
    The address you would like your job delivered to. For me, it's 4700 College Oak Drive, Sacramento CA 95841.
  3. Phone Number 1
    The main way of getting in contact with you should we have any questions. Your office number or cell phone if that's your preferred method of contact from us. For me, my office would be 916-484-8563.
    Phone Number 2
    This field is optional. If we can't get a hold of you using your first number this is the first place we would look. Here is where my cell phone number would go.
    Fax Number
    Who faxes anymore? I put 916-484-8674 anyway.
  4. Nickname
    Another optional field. Not everyone likes to be called by their real name...go figure.
    Title
    Another optional field. I put Supervisor in. I considered making this a more useful field with Classified Manager Faculty Adjunct as the options...still might at some other point.
    Department
    Which department should the majority of your mail be delivered to? I put Printing Services in.
    Department
    Duplicate, I understand. Be more specific if you'd like here.
    Email Address
    This should be your LRCCD email address but it can be where ever you are most likely to be reached should we have questions.
    LRCCD User Name (now its w+employee id)
    Your employee id number including the w, so if your number were 1234567, you would log in to DSF with "w1234567". Not arc/w1234567 or arc\reidd...sorry, old screenshot.
  5. LRCCD User Name
    The same as 9--repeat. I wish i could take this off, but it's not possible.
    LRCCD Password
    Put in anything here as it doesnt matter. I usually build new accounts with 1234. When you log in, you will use your normal password you use to log in to your computer with. I will take this off as soon as it is configurable to do so.
  6. Security Question/Answer
    You can put anything in this box, as its ignored because of the LDAP connection to our Exchange server.

If you have filled it in as I have above using the same password you use to log in to our Exchange server, or any computer on campus, and are not able to get in please email me and let me know as this is not the behaviour I expect.

The Account Information section wants you to retype in the same user name/password you use to access things like the LRCCD Outlook Web Access because it authenticates you as an employee by comparing what is being used on this server to our Exhange User/Password account...refered to as LDAP Authentication. Because of this, the passwords MUST BE AN EXACT MATCH.

Another thing to keep in mind, ARC Printing Services Digital StoreFront® does not have the ability to control your LRCCD user name/password and the LRCCD Exhange Server can not change your account here. Two separate servers.

«top»

     
question   Why doesn't the preview look exactly like my job every time?
     
   

The file that you uploaded might not match the preview on this page for a few reasons. I've noticed that jobs that have been setup with the landscape mode selected have shown up incorrectly as well as odd sized paper choices...or even for no apparent reason at all.

Just know that the PDF we will be processing has a link to it for your review and THAT is the file we will be receiving to print. When you click on the file name, it will open the PDF.

I would recommend you take a look at your PDF for EVERY job you submit to us. Look to see that the extra carriage returns at the end of your Microsft Word Doc didn't create an extra page that ends up as a blank for instance. Or, that your Excel spreadsheet that was supposed to be on one page, ended up on four because the page breaks weren't set correctly.

Please get used to ALWAYS LOOKING YOUR PDF OVER.

preview inconsistencies

Other opportunities to check your file:

There are a couple times you have the opportunity to check your files over before proceeding. On the screen that you use to upload your file, you will notice that the uploaded file is named the same thing it was on your computer, but that it now has an Adobe PDF logo appearing next to it. You will also notice that the file name now has an underline on it and when you hover your mouse over it, you will notice that it is a link. If you click on that, you can see the PDF that we will be receiving.

preview pdf file by clicking here

If you upload native files and allow the server to do the conversion, ALWAYS look at one of these links to ensure that what you expected to happen in fact has.

«top»

     
question   Where is the job being delivered to?
     
   

Your job will be delivered to the department you have listed in your user profile, so be sure that information is up to date and accurate. To check yourself, on the gray bar on top, click MY ACCOUNT | PROFILE | EDIT and make any adjustments needed. You will notice that there are two departments listed. One is controlled by you and the other by my staff. Feel free to enter the sub department you work in on your profile. For example, if you work in the Behavioural Social Science Department, but you teach ESL, feel free to enter ESL.

If there is any question as to how to fix that, just send me an email or give my office a call at 916-484-8652.

If you would like your jobs delivered to one of our off campus places, or some place other than your department, please say so in ALL CAPS in the special instructions section of the order form. It is easy to miss, so putting it in WHERE EVER YOU CAN will help the operators in Printing Services and the delivery guys from Maintenance see it better.

«top»

     
question   Account number...but it's supposed to be free?!
     
   

**********************************************************************
THIS SECTION IS A WORK IN PROGRESS (11/19/2012)

If your printing request is for instructional purposes, and has the normal campus supported items being used (standard 20# bond/staple/3-hole drill) then there should be no charge. When you see that screen that says "CHECKOUT, Payment (if necessary)" and you know that your order is free-fifty-free, just hit the NEXT button and move on. That being said, there are a number of our customers that are required to pay for services. If you fall into one of these categories, you will incur additional charges. Any grant or categorically funded department such as:

  • Applied BioTechnology
  • CARE
  • CalWORKs Department (exception: office supplies)
  • Child Development Center
  • CLCS (Community Lecture College Series)
  • DSP&S
  • EOP&S Department
  • Financial Aid Department (exception: office supplies)
  • Foster Care
  • Foundation
  • JOURNEY/TRIO
  • Matriculation Department
  • Spire grant
  • STRIPE/CTE Transitions
  • Workforce Development

If you use a non-GENFD 11 account

  • BANAR accounts (Note that a completed “Campus Based Funds Requisition” form must be submitted with your job prior to printing)
  • SCOAR accounts
  • Fund 12 accounts (General - Restricted)
  • Fund 14 (Non-Instructional Trust accounts)

Student clubs

  • COEA (Celebration of Excellence & Achievement For Students Of African Descent)
  • NATAP
  • Phi Theta Kappa
  • SACNAS
  • Student Association
  • Student Senate
  • Native American Resource Center (NARC)
  • MESA

Non instructional college units

  • District Events
  • any union related work
  • Patrons
  • Retirees
  • Classified Senate
  • Academic Senate

And any…

  • Fundraisers (must use BANAR or SCOAR)
  • When there is a charge for admission (music recitals/fashion shows/football games) that money is typically is deposited into a BANAR or a SCOAR account. If that is the case, then that is the account that should be used to pay for printing and additional charges will be incurred.
  • Jobs that are submitted where there has been ad space sold (football programs)
  • Anyone not using Fund 11 campus discretionary accounts or 041a which are approved Title 5 expenditures as approved by your Dean/Supervisor/Manager.

Every one of our customers (including the President!) are responsible for paying for things like color copies and jobs printed on non-campus supported paper (like custom orders, NCR etc) and the screen requesting payment is where those details are to be arranged. When in doubt just give us a call or an email and we’ll get you straightened out.

from Los Rios website under State Object Codes:

4301 INSTRUCTIONAL PRINTING
This account is used to record expenditures for printing materials used in an instructional program such as class syllabus and handouts, including printing performed by outside vendors, if necessary to separate such costs from other instructional supplies.

4501 NON-INSTRUCTIONAL PRINTING
This account is used to record expenditures for printing materials used for non-instructional
activities, including printing performed by outside vendors, if necessary to separate such costs from other non-instructional supplies.

«top»

     
question   What browser works best with DSF?
     
    The browser that works best with ARC Printing Services Digital StoreFront® (DSF) is the one you are most comfortable using. In my case, I use Firefox which can be freely downloaded at Mozilla.com. There are advantages & disadvantages that you need to be aware of though.
    Internet Explorer
(try one of the others-please!)
 

Advantages
It's already installed and configured on your computer.
You don't have to learn how to use another new program.

Disadvantages
Hitting the back button during the order process will cause the session to end and you will need to re-input some of that data after frustratingly getting back to your ordering.

It renders HTML & Javascript slower than its cometition and poorly to boot.

In my opinion, IE is an open wound waiting to be infected. I really can't say enough bad things about this browser...try out one of the free alternatives already!

     
    Mozilla Firefox
(my vote goes here)
 

Advantages
It's free and you can install it on your LRCCD workstation.

The back button on your browser does what you think it should be doing. Your session doesn't expire and you still get to make the change however you decide without that frustrating experience.

Disadvantages
See Advantages to using IE above.
Some pages require IE and I don't want to have to worry about which browser to use with which site. (install the free addon for ff called ie-tab to fix that)
When you get to the button that says something like "show detail of pricing" you will get an error popup.

     
    Google Chrome
(my very close 2nd place vote goes here)
 

Advantages
It's free and you can install it on your LRCCD workstation.

See Firefox above + simply a faster browser at starting up & at rendering HTML & Java.

Disadvantages
See Disadvantages to using Firefox above.
Some pages require IE and I don't want to have to worry about which browser to use with which site.

   

«top»

     
question   "There is a problem with the site" error message at shopping cart?
     
   

I havent seen this come up since the last update, but, I'll leave it here just in case someone has it happen to them.

I have seen an issue come up a couple of times at the shopping cart. You upload your job, fill out the form, get to the shopping cart and get a message that reads "There is a problem with the site. The error has been reported to the administrator. Please retry later."

When I contacted my tech support guys at EFI™ about this, their fix was to click the CLEAR CART button and upload your job again. They seem to think it happens due to a bad file upload; however I think its because the wind changed direction/temperature just the right amount as it blew a gust over my cpu.

Their fix has worked for the times I have seen it, so maybe they were right.

   

shopping cart issues

 
 
   

«top»

     
question   How current are the status messages and what do they mean?
     
   

The different status messages you see help us (and you) to determine where you job is in our system. Some of these flags happen automatically, and some of them are set by my operator's in Printing Services.

    User Approved  

You (the user) have approved the job and it is ready for Printing Services to reproduce it in the way you requested. It has not been touched on our side as of yet.

    Waiting Approval  

Your job may have had a cost associated with the initial order and it is waiting for your Dean/VP/Supervisor to approve it. Or, it was a quote and it's waiting for you to approve it.

It will remain in this state until it has been approved. After this has happened, my operators will see it-but not until then.

    Approved  

Your job has been approved to print and is ready for my Printing Services operators to reproduce it in the way you requested.

    Transferring
/Transferred
/Printing
 

Someone in the Printing Services Department has begun working on your file. Transfer refers to transferring or moving your uploaded files from our DSF server to our operator's workstation.

    Printed
/Binding
 

Your job has finished printing and is moved on to the next stage in our shop. Typically the next step in our workflow would be the finishing or Bindery Department.

If your job needs to be trimmed, folded, 3 hole drilled, or collated offline then this is when it's sent. This is where it gets shrinkwrapped as well.

If your job had no 'finish' work being done, and you need it faster than the delivery service would be getting it to you, now would be a good time to call us and ask about coming to pick it up in person.

    Completed  

Your job has been shrinkwrapped and is on it's way to or it's sitting on our shelf waiting for the Maintenance Department's daily delivery service to pick it up. It could also be waiting for you to pick it up from our very small 'Will Call' shelf.

This flag is set manually at the end of the day or when my bindery staff have a free moment. This means your job labelled Printed or Binding might be Completed, but may not have been marked as such.

I hope to make this flag more current or live by including a bar code on the order form, but not yet.

    Rejected
/Canceled
/Deleted
  Your job was either rejected canceled or deleted. If this is a mistake, please give us a call at 916-484-8562. You may need to re-order your job.
   

«top»

 

Click here to download Adobe Acrobat Reader

 

spacer graphic
Our Mission
Printing Services at American River College exists to provide the college faculty and staff
a wide variety of printing and mail services in the most economical and efficient manner
at the highest quality possible.